Return Policy
Insta Crysta Return Policy
At Insta Crysta, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.**
1. Eligibility for Returns:
– Items must be returned within 30 days of the purchase date.
– Items must be unworn, unwashed, and in their original condition with all tags attached.
– Sale items, swimwear, lingerie, and accessories are final sale and cannot be returned or exchanged.
2. How to Return:- Initiate a Return: Visit our Returns Portal on our website and enter your order number and email address to start the return process.
-Package Your Items:
Securely pack the items in their original packaging (if possible). Include the return form inside the package.
– **Ship Your Return:** Attach the provided return label to the package and drop it off at your nearest shipping location. Return shipping fees may apply and will be deducted from your refund.
3. Refunds:
– Once we receive your return, we will inspect the items and notify you of the status of your refund.
– Approved returns will be processed within 7-10 business days.
– Refunds will be issued to the original payment method. Please note that it may take an additional 5-7 business days for the credit to appear on your account.
4. Exchanges:
– If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer service team immediately at [customer support email] with your order number and photos of the defect. We will provide a prepaid return label and process a replacement or refund.
6. Contact Us:
– For any questions or concerns regarding your return, please reach out to our customer service team at [customer support email] or [customer support phone number].
Note: Insta Crysta reserves the right to deny any returns that do not meet our return policy criteria.
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Thank you for shopping with Insta Crysta! We appreciate your business and are committed to providing you with the best shopping experience.
